Register for NDIS meals
Plan managed and agency managed participants
Yes, you can use your NDIS funding for meal delivery. Fill in one form and we deal with your plan manager or the NDIA for you.
Rather talk it through? Call (02) 8091 4087
Why people trust A Life Plus
How it works
Registering takes two steps
Every NDIS plan is managed in one of three ways, and that decides who pays us and what paperwork is needed. So the first thing to sort out is which one applies. After that, you sign up and we do the rest.
- Identify how the plan is managedPlan managed, agency managed or self managed. If you are not sure, we can check it with you over the phone.
- Sign up with A Life PlusFill in one form. We prepare the quote and the service agreement, and deal with your plan manager or the NDIA for you.
Step 1 of 2
Identify how the plan is managed
Choose one and we will show you what happens next. Not sure? Call us on (02) 8091 4087.
Plan managed
A plan manager holds your funding and pays provider invoices for you.
- What it meansYour plan manager pays us for the meal preparation and delivery. You only pay the food cost.
- What you needA signed service agreement, and your plan manager confirming there is funding available in Core Supports.
- How long it takesUsually a few days. It depends on how quickly your plan manager confirms the funding.
Agency managed
The NDIA holds your funding and pays providers directly on your behalf.
- What it meansThe NDIA pays us for the meal preparation and delivery. You only pay the food cost.
- What you needA signed service agreement, and a service booking or endorsement set up with the NDIA so we can claim.
- How long it takesThis one takes the longest of the three, because the NDIA has to process the booking first.
Self managed
You hold your own funding, so there is no paperwork to do with us. Nothing else on this page applies to you.
Reference
What it costs
The invoice is split. You pay for the food. Your NDIS funding pays for the cooking and delivery.
| Meal type | Size | You pay | NDIS funding pays |
|---|---|---|---|
| Standard meal | 250g | $3.25 | $11.61 |
| Standard meal | 350g | $3.75 | $12.00 |
| Standard meal | 400g | $4.00 | $13.67 |
| Organic meal | 250g | $7.25 | $11.61 |
| Organic meal | 350g | $8.25 | $12.61 |
| Organic meal | 400g | $8.75 | $13.67 |
| Gluten free meal | 250g | $3.25 | $11.61 |
| Gluten free meal | 350g | $3.75 | $12.00 |
| Gluten free meal | 400g | $4.00 | $13.67 |
| Regular snacks | 110g | $1.50 | $6.25 |
Step 2 of 2
Sign up with A Life Plus
Fill this in and we will do the rest. Would rather do it over the phone? Call us on (02) 8091 4087.
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About the participant
The person the meals are for.
Date of birth cannot be in the future.
If there is no mobile number, write None.
If there is no email address, write None.
Emergency contact
Who we should call if something goes wrong with a delivery.
Where we deliver
The address the meals go to.
Choose the meals
What you want in a normal week.
You pay $1.50 · NDIS funding pays $6.25
52 weeks is one year.
Your quote
Nothing is charged until you place an order.
You pay each week
$0.00
NDIS pays each week
$0.00
Weekly total
$0.00
Total for the period
$0.00
| Meal type | Size | Qty | You pay | NDIS pays |
|---|---|---|---|---|
| No meals chosen yet. | ||||
The NDIS plan
Your plan manager or support coordinator can give you anything you do not have.
This is less than the total for the period above.
Service start date cannot be in the past.
Service end date cannot be before the start date.
Agreement date cannot be in the past.
Who else helps manage the plan
Answer no to any of these and we will skip the questions.
The service agreement
Please read these before you sign.
What we agree to do
- Review the service with the participant, or their nominee, whenever they ask.
- Deliver the meals ordered on the agreed delivery day. Minimum delivery quantities apply.
- Treat you with courtesy and respect, and protect your privacy.
- Listen to your feedback and sort out problems quickly.
- Keep clear records of the services provided to you.
What the participant agrees to do
- Tell us if the service is not meeting your needs, or if you have any concerns.
- Treat our staff and couriers with courtesy and respect.
- Give us accurate delivery and contact details.
- If you will not be home, tell us a safe and shaded place to leave the box. You accept responsibility for the delivery if it is left as instructed.
- Refrigerate the meals within four hours of the confirmation text. Meals arrive chilled in a box with ice packs.
- Leave the box out for the courier to collect on the next delivery.
- If you live in a security building and will not be home, give us another contact for access, or tell us where to leave the box.
- If your plan is reviewed, you are happy for us to keep providing the service for the life of your current plan.
- Give three business days notice to cancel a delivery.
- Tell us straight away if your plan changes, or if you stop being an NDIS participant.
- Give reasonable notice if you want to end the agreement.
- Pay the ingredient cost, which the support item does not cover. Pay by card at the time of the order, or ask us to set up a direct debit.
- If you are self managed, claim within 30 days of your plan ending.
- Tell us straight away if your plan manager, support coordinator or funding arrangement changes. Claims made during a transition, where funds have not been locked or transferred, remain your responsibility.
Ending the agreement
If either of us wants to end this agreement, we both agree to give one week of notice. If A Life Plus seriously breaches the agreement, no notice is needed.
Declaration and signature
Tick all three, then sign in the box.
Signature *
Date signed cannot be in the past.
Send me a copy
Send it to us
We will email your quote and service agreement to the right people.
Fill in the required fields to turn on the submit button.
After you send the form
What happens next
- We check your detailsWe look over what you have sent and email you your quote and service agreement.
- The funding gets confirmedPlan managed, your plan manager confirms it. Agency managed, the NDIA sets up a service booking. Self managed, there is nothing to confirm.
- We confirm your onboardingOnce the funding is in place we email you and tell you how to place your first order.
- You order your mealsOrder from the NDIS menu each week. No lock-in contract and no minimum order.
Have questions or need a hand?
We are here to help
Talk to a real person about what your plan covers, how the invoicing works, or anything else. Support coordinators and plan managers are welcome to contact us directly.
Call us
The quickest way to get an answer. We can check your plan details with you on the phone.
(02) 8091 4087Email us
Send us your question or your paperwork and we will come back to you.
help@alifeplus.com.auLive chat
Ask a quick question without picking up the phone.
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The meals
Fresh meals, delivered to your door.
Over 100 dishes
Breakfast, lunch, dinner and snacks. Cooked to order, never frozen. Choose what you want each week.
Dietary needs covered
Gluten free, low carb, vegan, no sugar, high protein and organic meals are all on the menu.
Softened and pureed
We can texture modify meals to softened or pureed, and leave out ingredients you do not want. Ask for it in the special instructions box at checkout.
Delivered to 7 states
We deliver across NSW, VIC, QLD, ACT, SA, TAS and WA. Free delivery over $50.00, no minimum order and no lock-in contract.
Optional extras
Regular deliveries and direct debit
Set up regular deliveries
If you would rather not reorder each week, we can set up a regular delivery so there are always fresh meals in the fridge. Fill in the form and email it to us.
Pay the food cost by direct debit
You can pay the ingredient cost by direct debit instead of by card each time. Complete the form and email it to help@alifeplus.com.au.
What people say
8,259 reviews, rated 4.6 out of 5
Rated 5 out of 5.
Very nice dish
Recommend this one. It is simple but nice. Easy reach meal when I cannot decide what to eat. Comfort food.
Rated 5 out of 5.
Amazing tasty food
The food is so very delicious. It was delivered all the way to Perth, icy cold, the blocks were solid. I have ordered again. Thanks so much.
Rated 5 out of 5.
Quality ingredients
Quality ingredients that can be adjusted to preferences and always taste great. I always come back to A Life Plus.
Rated 5 out of 5.
I love these meatballs
They are best when they are piping hot.
Questions
Common questions
Can I use my NDIS funding to pay for meals?
Yes, in most cases. Meal preparation and delivery sits under Core Supports, Assistance with Daily Living, support item 01_023_0120_1_1. Your plan needs funding available in that category. If you are not sure, call us on (02) 8091 4087 and we will help you check.
Do I pay for anything myself?
Yes. The NDIS funding covers preparation and delivery. You pay the ingredient cost, which starts at $3.25 per meal. The table above shows the full breakdown.
I am not sure how my plan is managed.
That is very common. Your plan manager, support coordinator or local area coordinator can tell you. You can also call the NDIA on 1800 800 110, or call us on (02) 8091 4087 and we will work it out with you.
I am a support coordinator or plan manager. Can I set this up for someone?
Yes. You can fill in this form on the participant's behalf and deal with us directly. Call us on (02) 8091 4087 or email help@alifeplus.com.au.
Do I have to commit to a set number of meals?
No. There are no lock-in contracts and no minimum orders. You choose what you want each time. Delivery is free on orders over $50.00.
Where do you deliver?
We deliver to NSW, VIC, QLD, ACT, SA, TAS and WA. Enter your postcode on our delivery page to see the days and cut-off times for your area.
Can meals be softened or pureed?
Yes. We can texture modify meals to softened or pureed. Write what you need in the special instructions box at checkout, or call us on (02) 8091 4087 and we will note it on the account. We can also substitute or leave out ingredients in the same way.
Can you leave out ingredients someone reacts to?
We can leave ingredients out of a meal on request. Please note our kitchen also handles eggs, fish, milk, peanuts, sesame, crustaceans, soy, nuts, tree nuts, gluten, lupin and sulphites. We follow best practice, but we cannot guarantee a meal is completely free of them. If someone has a severe allergy, call us before ordering so we can talk it through.
How long does it take to get set up?
It depends on how the plan is managed. Self managed participants can order straight away. Plan managed usually depends on how quickly the plan manager confirms the funding. Agency managed takes longest because the NDIA has to create a service booking or endorsement first.
Talk to a person
Give us a call
We can check what your plan covers and talk anyone through the paperwork.
- Phone: (02) 8091 4087
- Email: help@alifeplus.com.au
- NDIS provider number: 4050023270