Frequently Asked Questions (FAQ)

General Information

General Information

Why did we start this Mission?

What do we do?

How our process works?

Our Accreditations:

How does Nutrition assist in Recovery?

Our Food

Our Food

Are your foods fresh or frozen?

How long does the food stay fresh?

How is our food different?

Are there any preservatives or additives in our food?

What ingredients do we use?

How do I customise my food?

How do we ensure our foods are safe?

How do I heat my meals?

Where can I find the ingredients?

Is your food Keto, Vegan, Vegetarian, Halal, Gluten-Free, Low Carb, Organic, etc. friendly?

What if I have food allergies or important dietary requirements?

Do you cater for gluten free, dairy free etc?

Do you use Halal, Organic, or Gluten-Free ingredients?

Ordering

Ordering

Are there any contracts?

Are there any contracts or minimum order?

How do I order?

What are Repeat Meal Plans (Subscription) services?

What is your cancellation and refund policy?

Payment

Payment

Which types of payments are accepted?

How do I know that my payments online is safe?

Are your foods GST-Free?

Delivery

Delivery

How long does the delivery take?

How much does delivery cost?

What if my items are delivered when I am not at home?

What if I live in an apartment or a gated premises?

What do I do with the Box? How do I recycle the packaging?

How do you ensure that my order stays fresh during transport?

Sale

Unavailable

Sold Out

No Contracts. No Minimum Orders.
Free Delivery over $50.

You can now select the delivery date/time based on your postcode when you check out.

Check Your Post Code