Frequently Asked Questions (FAQ)

General Information

Our Food

Our Food

Are your foods fresh or frozen?

How long does the food stay fresh?

Are there any preservatives or additives in our food?

What ingredients do we use?

How do I customise my food?

Is your food Keto, Vegan, Vegetrian, Halal, Gluten, Low Carb etc etc friendly?

What if I have food allergies or important dietary requirements?

Do you cater for gluten free, dairy free etc?

Ordering

Ordering

Are there any contracts or minimum order?

Payment

Payment

Which types of payments are accepted?

How do I know that my payments online is safe?

Delivery

Delivery

How much does delivery cost?

What if my items are delivered when I am not at home?

What if I live in an apartment or a gated premises?

What if I didn’t receive what I ordered?

What do I do with the Box? How do I recycle the packaging?

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★ Most Recent Reviews ★

Let customers speak for us

932 reviews
70%
(652)
17%
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7%
(65)
4%
(38)
2%
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Weight loss achieved so far: .5
Pleasantly surprised

I have had a few food deliveries and have never really loved the quality of the food.
I was therefore surprised and pleased with the standard of dishes I have eaten so far. Nothing has disappointed and there is real flavour in the food. I have yet to try any that I froze as I could only keep 1 weeks worth fresh in fridge. I am hoping they have not lost any nutrients or taste once thawed.

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Weight loss achieved so far: 2 kilos
Keto Meal Plan

So delicious and easy. Every meal I have had has been so well balanced and really enjoyable.

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Yummy food

Great service and very tasty meals

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Very well thought out meals with real taste

I enjoy the variety that Alife+ offers. They also taste really good, with fresh ingredients.

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Weight loss achieved so far: Week 1 - 3.5 Kg. Let's not get too excited, it's mostly water.
Improvement: Meat in the stroganoff strips was very tough. Needs to be stewed longer or better quality cut used. Dishes with cheese need some work. When reheated the cheese forms a single solid lump. Not sure why instructions say to remove the plastic film before reheating. I've been reheating after popping a few small holes in the film with the point of a knife with good results.
Amazing variety of proper keto meals

Ordered 10 different meals in week 1. All delicious. Well above expectations. Another 10 ordered for week 2 with no repeats. Still more on the list I'd like to try. All the vegetables are amazing. Was expecting soft and overcooked but all were fresh, crisp, and crunchy.