Frequently Asked Questions (FAQ)

General Information

Our Food

Our Food

Are your foods fresh or frozen?

How long does the food stay fresh?

Are there any preservatives or additives in our food?

What ingredients do we use?

How do I customise my food?

Is your food Keto, Vegan, Vegetrian, Halal, Gluten, Low Carb etc etc friendly?

What if I have food allergies or important dietary requirements?

Do you cater for gluten free, dairy free etc?

Ordering

Ordering

Are there any contracts or minimum order?

Payment

Payment

Which types of payments are accepted?

How do I know that my payments online is safe?

Delivery

Delivery

How much does delivery cost?

What if my items are delivered when I am not at home?

What if I live in an apartment or a gated premises?

What if I didn’t receive what I ordered?

What do I do with the Box? How do I recycle the packaging?

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★ Most Recent Reviews ★

Let customers speak for us

620 reviews
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Improvement: Remove the use of chicken thighs. I understand they're high in fat - they're just yukky! ;-)
True Keto and particularly scrumptious!
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Improvement: Please include a bit more variety of meals every week
Highly recommended!!
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Improvement: I understand preparing keto meals takes more time, effort and prep however the price ($16per meal) is a little high and probably not sustainable for me long term
Keto Meals
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Improvement: In terms of opportunities to improve: having a few more breakfast and fish options would be good. And even options of a couple of fresh salads with tasty high fat dressings? The one thing that I think you really need to do is improve the nutritional information provided - l’ve noticed a couple of mistakes on what you do provide and I need to know more than just grams of carbs, protein and fat. Like dietary fibre, amount of iron and potassium, etc. and I have to continually translate kj to calories because I am on a calorie restricted diet and I track calories not kj but you don’t provide that.
Makes it very easy to stay on Keto
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