Privacy policy
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
We may also share the information provided to us by you with the nutritionist and their providers. Please refer to the third-party services in section 5 below.
SECTION 2 - CONSENT AND HOW YOUR PERSONAL INFORMATION IS COLLECTED
2.1 How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
2.2 We will usually collect Personal Information directly from individuals in a variety of different ways, both in an online and offline context and only to the extent necessary to provide you with our products or services and carry out our operations. Sometimes we may need to collect information about individuals from a third party; however, we will only do this where it is not reasonable or practical for us to collect this information directly from individuals. Further details about how we collect Personal Information are provided below
2.3 We may collect Personal Information directly from you when you:
(a) interact with and use our websites, app(s), services, content, and advertising;
(b) register an account on our website or app(s);
(c) Share your ALIFEPLUS success story or submit a form on our website or app(s);
(d) purchase a product from us;
(e) communicate with us through correspondence via phone, live chat, email, or when you share information with us through social media and review services, our website(s), or app(s);
(f) respond to surveys; and
(g) have contact with us in person (including agents or contractors to Alifeplus such as delivery drivers).
2.3 If we receive Personal Information about you that we have not requested, and we would not be able to collect this information under the APPs if we had requested it, then we will destroy or de-identify the information where lawful and reasonable to do so.
2.4 Personal Information that we collect is held in different formats, including physical paper copies and electronic records, and may be stored on secure servers located in Australia or outside of Australia.
2.5 How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at help@alifeplus.com.au or mailing us at:
A Lifeplus (A+)
21/16 Cecil Street Gordon NSW 2072 Australia
2.3
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
3.1 We only use or disclose your Personal Information for the purpose that it was collected (Primary Purpose), unless:
(a) you have expressly or impliedly consented to the use or disclosure of the information, including under this Privacy Policy;
(b) the secondary use or disclosure (Secondary Purpose) is related (or for Sensitive Information, directly related) to the Primary Purpose; or
(c) the use or disclosure is otherwise required or permitted by law.
3.2 Primary Purposes for which we may use or disclose your Personal Information include
(a) to facilitate your access to our website, services, app(s), etc;
(b) to deliver our products and services to you, as well as troubleshooting and making improvements to our service;
(c) to customise our service for you, such as making a meal plan recommendation based on the goal or objective you provide;
(d) to measure and analyse the performance of our website, app(s), and other services such as advertising and marketing;
(e) to send you marketing and promotional messages, including new products, promotions, and relevant information which we think you will find valuable, which you may opt out of at any time. For more information please refer to our “Cookie choices and Opt-out” section below;
(f) to facilitate surveys, contests, rewards, or other promotional activities or events sponsored or managed by us;
(g) to undertake research (i.e. market research or health and weight-loss services and products research, the results of which may be published but without your Personal Information (except with your prior consent)); and
(h) to investigate your feedback or complaint regarding our products and services.
3.3 For business services providers or suppliers, the Primary Purposes for which we may use or disclose your Personal Information also include:
(a) to administer and manage your engagement with the Company as our business service provider or supplier;
(b) to facilitate and monitor your performance as our business service provider or supplier, including your compliance in relation to our company policies and contractual obligations; and
(c) to ensure we hold your relevant and up to date contact information.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 10 - PERSONAL INFORMATION THAT ALIFEPLUS COLLECTS
10.1 The kinds of Personal Information that we collect about you depends on the circumstances of our interaction with you.
10.2 For our customers, prospective customers, and the general public, we may collect the following categories of Personal Information from or about you:
(a) name;
(b) street address;
(c) email address;
(d) contact telephone number(s);
(e) delivery instructions;
(f) payment details such as credit card information;
(g) date of birth or age;
(h) gender;
(i) your meal plan or weight loss goals, how much weight you want to lose, your exercise regime, or your sentiments and achievements regarding weight loss,
(j) Health Information, including height, weight, waist circumference information, and other health information we are provided with or we collect if it is relevant to our provision of goods or services to you;
(k) any information you provide by filling in forms on our website or app(s);
(l) details of transactions you carry out with us, including through our website, and of the fulfillment of your orders;
(m) any enquiries, feedback, or customer survey responses relating to your use of a Alifeplus product or service;
(n) information you provide through your use of our website or app(s), such as your IP address and other common web log information, device ID, device type, geolocation information, traffic referrer information and statistics, and any other information contained in cookies; and
(o) any other Personal Information that may be required in order to facilitate your dealings with us.
10.3 For business services providers or suppliers, in the context of our business relationship with you, we may collect your name, business name, ABN, ACN, and contact details such as physical address(es), email address(es), and telephone number(s), signature, and bank account details for payment purposes.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at help@alifeplus.com.au or by mail at
A Lifeplus (A+)
[Re: Privacy Compliance Officer]
21/16 Cecil Street Gordon NSW 2072 Australia
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