Refund policy
Returns & Refund Policy:
Our Returns Policy is in addition to your statutory rights and outlines stated in the consumer rights Australia. Our commitment to you to ensure you are satisfied with your A Life Plus experience.
Perishable Products
At A Life Plus we pride ourselves on the quality of our products and services. It is important to remember that meals are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. A Life Plus ensure only the freshest and highest quality meals are provided for you.
We requires that any dissatisfaction with the freshness of the meals or any delivery issues to be communicated to help@alifeplus.com.au within 3 hours of your ETA to provide us the opportunity to rectify the situation. Regretfully, we will not have an opportunity to address the concern for the meals if we are not notified within the timeframe as the meals will spoil if left without refrigeration.
Our goods are exempt from being returned due to food safety reasons. Once the order has been made the meals are no longer refundable as the ingredients would have been ordered for your meals and the meals cooked on your behalf as per your specific request. The refund policy also does not apply to any part of the goods which have been opened, used or damaged after leaving the kitchen, or if any attempt has been made to alter the product.
The Return & Refunds Policy covers orders made in error due to our systems, or deliveries that were not made due to our error and the refund will not include a change of mind, any disagreements in the types of meals sent, any types of delays in deliveries (as long as the meals were dispatched) or if the goods are missing from your premises from theft or any other reasons that are outside our control. For example weather, animals/insects, or theft from your premises etc.
Whilst we do our best to have your delivery instructions followed please note that any special delivery instructions cannot be guaranteed by our third party courier. Therefore if you have specific requirements please contact us at help@alifeplus.com.au to arrange for a better delivery outcome instead of relying on special instructions to be followed.
If the items are damaged or missing for any reasons after dispatching the meals to the address you have nominated we also cannot be held responsible for this. We will do our best to work with you to determine the best delivery option should you request this to reduce any delivery risks to your address.
Lastly, food tastes are very personal and we understand that people will have different tastes. Whilst the majority of our customers love our meals if you are in the position where you do not enjoy our meals we cannot offer refunds due to your specific personal taste or have a change of mind so if in doubt please try a small order first before committing to a larger meal plan.
Your satisfaction is our priority. If the meals do not live up to your expectations, please reach out to us on (02) 8091 4087 or help@alifeplus.com to provide us with your feedback, and we will do our best to reach some form of resolution.
Non-returnable items: Gift cards.
Cancellation Policy
There is a small window that orders may be changed/canceled within 12 hours after the cut off date. However, this will attract a 25% of the total order cancellation fee due to the labour that would be required to manually remove your order from the entire production processes. (There are no fees if you cancel before the standard cutoff times)
Cancellations and refunds 12 hours after order cutoffs cannot be actioned as all the ingredients, labor, deliveries would have been prepaid for on your order that is also non-refundable to us. Please refer to https://alifeplus.com.au/delivery for the latest cutoff dates/times